Submission date: Thu 27 January, 2011
Submission time: 23:07
Some bug reports have come to our attention, concerning the new Icon Games production "Roc 'N Rope". Several users reported that the sound, or in some cases even the entire game hangs at some point. Needless to say, sales for this game are currently on hold and pending orders will be delayed. Our sincere apologies for this situation, as this is not the level of quality that we strive to achieve.
For the customers who did buy this game, there are two solutions:
- Return the game to us and get your money back. Please send us an e-mail for the address and to specify your bank account number.
- If you can work around the bug or don't experience it at all, you can wait until the game's developer releases a fixed version of the game. Your cartridge can then be exchanged with a fixed one, with no additional costs.
Obviously, the cartridge must still be in good condition. If you wish to utilize either solution, please mention the following in your e-mail:
- MSX brand, type, amount of RAM, etc.
- Point in the game at which the bug occurs
- Any additional information that could be useful for the developer
For customers who bought the game at Matra's: please also note that Matra offers the same service; contact them to resolve the problem.